As an Insurance Broker I feel that a major part of our appeal is the ability to visit clients at their homes or place of work, this gives us an edge over Direct Writers who can't / won't visit anyone. We build a rapport with the customer and this in turn leads, hopefully, to a lasting business relationship and added value for the client who gets personal treatment and feels that he can turn to us for advice and help whenever he/ she needs.
We in turn get to see the risk first hand and to assess its good and bad points, discuss with the client the issues and benefits and offer help to improve the risk and deal with any problems before they occur.
These benefits are particularly useful to our Commercial business customers whom rely on their business to provide for their families etc so need cover to be first class and dealt with efficiently.
We also give you help on your claims to get the process going and settled as soon as possible.
Today for instance after lunch I will be going off to Great Yarmouth to collect a clients renewal premium so he can carry on operating his Fish & Chip Shop. We'll discuss any changes etc with the minimum of disruption. Then I will be doing my weekly visit to a Taxi Insurance customer and assisting on his claims which as he has a number of vehicles hopefully will help him conclude the issues and get settlements and maintain his claims record which in turn helps to secure good renewal terms next year.
Philip Beckett @Norwich_Broker
01603 400755
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